LBC Ensures Customers’ Welfare by Adhering to Data Protection Act

The value LBC gives to customers goes beyond the simple act of sending and receiving their precious “padala.” It also means making sure that their customers’ personal data is protected, especially from cyber threats.

In a recent forum with LBC’s top officials, Atty. Raul Cortez, Corporate, External and Legal Affairs Director of Microsoft Philippines, shares that due to the 4th Industrial Revolution, technology has become ingrained in our lives and shape the way we live, work and interact. An established company, such as LBC, should be able to put systems in place so that they serve the needs of their customers while making sure that it is compliant with the requirements of the Data Privacy Act of 2012. This law protects the privacy of individual’s personal data while ensuring the free flow of information and growth of businesses, including the exchange of information via live and online transactions.

Atty. Cortez emphasizes that under the provisions of the law, an individual has the right to be protected whenever s/he decides to share personal information with any entity. This encompasses sensitive information such as an individual’s race, health information, education, religion, ethnic background, marital status, and even political affiliation.

For its part, the country’s leading name in remittance and cargo, underlined their efforts to combat cybercrime; guard themselves fully from breaches in cybersecurity and ensure that they are complying strictly to ensure the privacy of their customers’ data.  LBC is committed and more than ready in its journey of compliance to implement appropriate organizational, physical, and technical measures - as required by the Data Privacy Act.

Mr. Dale Jose, Modern Workplace Solutions Lead of Microsoft Philippines, adds that the security perimeter in the workplace has now been changed. He said that data breach can often be a result of weak or stolen passwords, or when sensitive data is accidentally shared to the wrong person. Given these risks, Jose adds that customers who do online transactions have the right to be informed, to object, to access, to correct or rectify, to block or remove data, to have data portability, to file a complaint, and to be indemnified.

Given this scenario, LBC has begun adopting measures to conform to the Data Privacy Act. In working closely with Microsoft, LBC’s IT and Compliance team has already adopted Microsoft 0ffice 365 for productivity and Azure. Microsoft designed Azure and Office 365 with industry-leading security measures and privacy policies to safeguard data in the cloud and can help on the journey to reducing risks and equiping companies with the necessary tools to help them comply with the Data Privacy Act.

LBC assures that while they are just in the infant stages en route to full compliance,  the measures they have begun implementing is a testament to the way they do business—and  the way they care for customers  who have entrusted them with vital information and transactions.