“Throughout the years, innovation has always been at the
core of SM’s growth in delivering better malling experiences. This year, one of
our key strategies is to leverage on the latest and most advanced
technologies,” said Steven Tan, SM Supermalls COO.
Created in partnership with the Cal-Comp Technology
(Philippines), a leading provider of electronic and original design
manufacturing services, SAM is an artificial intelligent (AI) humanoid robot
specially programmed to deliver a smoother, more personalized, and efficient interaction
with customers.
SAM is designed to help with directions and provide mall
information about the latest deals, promos and events. Equipped with an
advanced face recognition technology, it can also make personalized greetings
to customers once they enter the mall.
Customers can also chat with SAM through the SM
Supermalls Facebook page. It serves as a 24/7 online concierge that can provide
information like branch locations, mall schedules and promos, to name a few.
SAM was recently launched at SM Megamall and can be found
at the Mega Atrium, Mega Fashion Hall or Bank Drive. It will also be deployed
in other SM malls soon.
For more information, visit SM Supermalls’ official
website at https://www.smsupermalls.com/, or its Facebook, Twitter and
Instagram accounts: @smsupermalls.
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