The prestigious Asia CEO Awards named Craig Reines, Sitel
Chief Operating Officer - APAC, as the Executive Expatriate of the Year at the
awards gala night held recently at Marriott Grand Ballroom in Pasay City.
Reines is an accomplished customer experience senior
executive who has lived and worked in 35 countries on six continents. He is
widely acknowledged as an innovator in the Customer Management industry,
building customer-centric cultures and crafting business process systems that
help reduce cost, expand revenue and improve customer satisfaction.
His career began with Sitel in 2015 to help lead Sitel’s
expansion into Asia Pacific. An avid proponent of countryside development,
Reines focused on moving jobs outside of Metro Manila, and pursued a growth
strategy that enabled Sitel to expand to Tarlac, Baguio and Puerto Princesa.
This expansion has created over 8,000 new jobs, bringing Sitel’s total
employment to over 20,000 across the Philippines.
The Expatriate Executive of the Year Award honors Reines’
bold leadership, vision and pioneering efforts towards elevating Filipino BPO
talent and nurturing countryside development.
"It was with honor and humility that I accepted this
award," Reines shared. "Life as an expatriate is not easy, but I am
inspired by both my family and my work family – the Sitel Barkada – who have
supported me every step of the way. Everyone in our organization is passionate
about our work and our vision. They remain focused on continuously improving
our customer experiences, building new and bigger communities, and
strengthening the Philippine BPO industry. I share this award with all of them
who always go above and beyond to make it happen for our clients, customers,
and community, every day. ”
Sitel’s Leadership Team was also honored as part of CNN’s
Executive Leadership Team of the Year’s Circle of Excellence, for their
exceptional leadership skills and keen focus on cultivating a strong employee
focused organization, maximizing stakeholder value and client satisfaction, and
investing in countryside expansion.
The Asia CEO Awards is the largest business awards event in
the Philippines and Southeast Asia. They recognize businesses and individuals
who demonstrate extraordinary leadership while making a contribution to
society.
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