MayWard surprises fans and PLDT customers as Customer Care agents on Twitter

The tandem reaches out to PLDT Home Prepaid Wifi customers by directly answering their online queries

MayWard, the popular onscreen tandem of Maymay Entrata and Edward Barber served as special PLDT customer care agents to help customers with their inquiries on PLDT Home Prepaid Wifi. The overwhelming customer response had #MayWardAtYourService trending on Twitter during the takeover.

MayWard took to Twitter to reach out to their fans and personally answered customer queries on the convenience of purchasing the device, ease of use and reloading it. Learning that PLDT Prepaid Home Wifi is available at the stores and retailers near them, customers found it helpful to know more about the device including how easy it is to load online through their Home Wifi dashboard, sari-sari store or any authorized PLDT or Smart retailer, and Pasaload using Smart or TNT mobile number. Perfect for the family’s use at home, customers can also enjoy up to 1GB of data per day for as low as Php15. Needless to say, the duo said they enjoyed the entire experience and that they find it fulfilling to be able to answer these questions and receive thank-you’s from customers.

“Sobrang nag-enjoy ako. Namiss ko yung time na nag-on-the-job training ako, kung saan para din akong nag-customer service. Hindi madali ang trabaho ng customer care representative. (I really enjoyed it. It made me miss the time when I was doing on-the-job training, where some kind of customer service was involved. The job of a customer care representative is not easy),” said MayMay.

Maymay and Edward took over Twitter accounts @PLDTHome and @PLDT_Cares to address customer queries particularly about PLDT HOME Prepaid WiFi, the product that they endorse.

Assisted by PLDT Customer Care supervisors and agents, the young celebrities were able to answer numerous customer tweets, mostly on loading and signal related concerns.

MayWard said that they really enjoyed their stint as customer care agents for PLDT HOME Prepaid WiFi.

For his part, Edward said, “It’s the first time I was able to do something like this and I have a newfound respect for everyone who does this type of job, because it’s really challenging. For one, it’s hard to communicate when you are not face to face with the other person to ask more details about his or her concern. You also have to be careful about using unnecessary words.”

Maymay and Edward find the Internet most useful in their work as they turn to social media to constantly update their fans about their activities.

“Malaking tulong po ang Internet sa trabaho namin lalo na’t lagi po kaming nag-uupdate sa fans kung ano na nangyayari sa buhay namin. Yun po ang nagiging paraan namin para mapasaya sila. (Internet is very helpful in our work. especially that we always update our fans about what’s happening in our lives. It’s been our way to make them happy),” Maymay said.

Both Maymay and Edward said they are happy that the Internet has become more accessible for households because of the PLDT HOME Prepaid WiFi.

“Ibinahagi din namin sa customers na madali lang magkaron at napaka-affordable ng PLDT Home Prepaid Wifi para sa pamilya. Accessible sya kasi mabibili mo lang yung device sa malapit na tindahan. Mae-enjoy mo pa ang mabilis at abot-kayang Internet connection para sa buong pamilya. Madali lang din magload at pwede mo ma-control ang ang data usage mo ayon sa iyong budget kasi maglu-load up ka lang pag kailangan. (We shared to the customers how affordable and easy it is to buy PLDT Home Prepaid Wifi. All you need to do is buy the device at the nearest retail store and you can already have fast and affordable Internet connection for your family at home. It’s also convenient to load and you can control your data usage according to your budget because you will just load as needed),” said Maymay.

“It’s very accessible. Imagine, you can load for as low as only P15 for one Gigabyte (1GB) of data. It’s also easy to use. You just have to plug it. It’s probably the simplest WiFi that I’ve ever encountered,” Edward said.

No more worries about monthly bills, lock-in periods, or even uncontrolled data usage when you get the PLDT Home Prepaid WiFi. Available at PLDT Stores and retailers nationwide for a one-time fee of PHP 1,995, which comes with FREE 10GB data valid for seven days.

Visit (https://youtu.be/TMcx2oW21FM) to watch the video.

Visit www.pldthome.com and follow PLDT’s official accounts on Facebook (www.facebook.com/PLDTHome) and Twitter (@PLDTHome) to know more about PLDT Home Prepaid WiFi.