DIMENSION DATA PROVIDES UPTIME MAINTENANCE SUPPORT
SERVICES FOR PALO ALTO NETWORKS SOLUTIONS
Dimension Data is
offering its Uptime Maintenance Support Services for Palo Alto Networks® in the
Philippines to provide IT agility, reduce downtime and improve the overall
efficiency for clients’ business operations. Dimension Data is Palo Alto
Networks’ only global Platinum Partner in the Philippines.
Dimension Data’s Uptime Services has several service
elements that, when combined, will help to ensure business continuity for
organisations of all sizes — this includes enterprise-level businesses,
government bodies as well as calamity response and rescue.
Dimension Data will provide Level 1 and Level 2 support
services as part of its Uptime services for Palo Alto Networks, with certified
engineers providing the best possible assistance to its clients in the
Philippines. This latest service offering from Dimension Data helps
organisations allocate the appropriate level of response to events that occur
with specific software and hardware devices.
It also provides a broad combination of response
commitments applicable across a range of service calendars for around-the-clock
protection of critical business systems. In addition, Dimension Data’s Uptime
services provide users with access to engineers and technicians who liaise
directly with vendors to accelerate incident resolution.
The Palo Alto Networks products and offerings supported
under Uptime include:
• Next-generation
firewall appliances
• VM-Series
virtualized next-generation firewalls
• Subscriptions:
Threat Prevention, WildFire™ threat analysis service, URL Filtering,
GlobalProtect™ network security for endpoints
• Panorama™
network security management
• Traps™
advanced endpoint protection
• Aperture™
SaaS security service
• AutoFocus™
threat intelligence service
Dimension Data’s Uptime Service Plans include:
• Remote –
24/7 remote support for software with incident-response within 30minutes
• Parts
only – a cost-effective hardware plan that delivers 24/7 remote support and
parts onsite
• Onsite –
for hardware and software infrastructure that provides incident response within
15minutes
• Mission
Critical – for hardware and software support which includes fast track access
to senior engineers, availability and capacity monitoring and reporting,
configuration archiving, and onsite engineer with part support within two hours
when needed.
Dimension Data’s Uptime Service Plans are complemented by
a set of advanced Proactive Support Services which include:
• Asset
Tracking and Analytics
• Availability
& Capacity Monitoring
• Third
Party Incident Coordination
• Configuration
Archive
• Proactive
Problem Support
• Technical
Account Manager
• IT
Service Integration
• Service
Delivery Assurance
• MACD
• Annual
Version Updates
Josef Figueroa, ASEAN Executive Advisor, Dimension Data
Philippines, said: “With this new Uptime offering, Dimension Data gains a new
momentum in the high-growth Southeast Asian market. We are glad to expand our
Uptime offerings to further improve our multi-vendor support for us to provide
better support to our clients.”
Abut Dimension Data
Dimension Data harnesses the transformative power of
technology to help organisations achieve great things in the digital era. As a
member of the NTT Group, we focus on digital infrastructure, hybrid cloud,
workspaces for tomorrow, cybersecurity, and network as the platform. With a
turnover of USD 7.5 billion and offices in 58 countries, we deliver services
wherever our clients are, at every stage of their technology journey.
Accelerate your ambition.
In Asia Pacific, we operate in 35 offices across 13
countries. We help clients enable technology, operate their IT infrastructures
and transform technology solutions that deliver value. It combines an expertise
in networking, security, customer experience (CX) and collaboration, data
centre and end-user computing, with advanced skills in IT outsourcing,
IT-as-a-Service, Systems integration services and training.
www.dimensiondata.com
Palo Alto Networks and the Palo Alto Networks logo are
trademarks of Palo Alto Networks, Inc. in the United States and in
jurisdictions throughout the world. All other trademarks, trade names or
service marks used or mentioned herein belong to their respective owners.
No comments:
Post a Comment