These readily-available and
highly-reliable voice solutions will enable businesses and enterprises to boost
operational efficiency and customer support functions; increase their customer
engagement and loyalty with automated, contextual and personalized messaging;
and, ultimately deliver much better business results.
Nexmo, the Vonage API Platform,
connects with more than 1600 carriers worldwide. Nexmo is also integrated with Vonage's global
network which terminates 15 billion minutes of global voice traffic and more
than 5 billion API calls annually. The combination of a vast carrier network
and powerful APIs provides a high quality programmable voice experience.
“We’re excited to partner with
Globe Labs to offer innovative voice technology solutions to businesses in the
Southeast Asian market, empowering brands to connect with their customers with
personalized, contextual communication,” said Sunny Rao, Vice President and
General Manager, APAC for Vonage. “Advancements in voice technology, such as
AI-enabled voice search and command, offer convenient, meaningful ways for
customers to interact with businesses, leading to enhanced customer journeys.”
"Globe Labs, like Nexmo,
share the same belief in using technology to deliver a better customer
experience. In today's digital world,
Voice plays a significant role in the customer journey. With Voice combined
with Cloud Technology, AI, NLP, Machine Learning, and Data Analytics, we aim to
deliver business solutions with our customer's customers in mind. Our voice
solution, IVES, will provide our customers ease of use where they can build a
customer journey that is unique to their business and customer needs,” said
Glenn Z. Estrella, Vice President of Globe Digital Ventures which offers Globe
Labs digital solutions.
To give C-level executives
across various industries in the country a glimpse of what voice technology has
in store for today’s customers and how it can help elevate business
performance, Globe Labs and Nexmo hosted “The Rise of Voice: Take Your Business
to New Heights” at the Shangri-la the Fort, Bonifacio Global City.
The event featured a dynamic
slate of industry experts and an interactive product showcase highlighting how
voice is changing the digital landscape for industries.
Creating richer customer
experiences with voice applications
Voice technology is one of the
key technologies shaping the business landscape today. It is one of the latest computer interfaces that
engenders new forms of technology that provide convenience to customers.
For instance, Alexa, the virtual
personal assistant developed by Amazon,
can shop, plan a vacation, and even donate to a charity, among a thousand other
tasks given to it. It is activated by giving voice commands to a speaker.
In the Philippines, voice search
is becoming increasingly popular and is being used for search queries, weather
updates, and road navigation.
Aside from making life easier
for today’s customers, voice technology can also arm businesses such as BPOs,
retailers, and financial companies, among others, with cutting-edge tools to
enhance their profitability.
For Filipino entrepreneurs, one
use case of the voice solutions enabled by Globe Labs and Nexmo is automated
payment reminders to subscribers with outstanding balances. The automated
payment reminder can significantly increase call-through rates that match or
exceed those of, traditional contact centers. As a result, users can increase
collection rates as expenses related to customer support decrease.
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