In the business process outsourcing or BPO space,
Concentrix is at the forefront of empowering women for growth and leadership.
Headquartered in the United States with operations around the world, the
multinational company implemented a program called Concentrix NOW (Network of
Women), an initiative that can serve as a model for other BPO firms and other
businesses.
Through multi-dimensional development activities, including
local events, speed mentoring and leadership courses, Concentrix NOW supports
various programs that help women highlight their skills and move their careers
forward. While the program focuses on providing support and inspiration for
women, all staff are welcome to take advantage of the opportunities it
provides.
Across the global network, Concentrix staff in the
Philippines have taken the lead in executing this effort.
“Concentrix Philippines has done an incredible amount of
work to help develop our initiative and was one of the first regions to adopt
and embrace this movement in Concentrix,” said Jyllene Miller, senior vice
president, marketing and client engagement strategy. “We have a very high
percentage of women here. This is one of our larger countries, and the momentum
that has developed is fantastic.”
Concentrix NOW activities in the Philippines include gender
equality symposiums, self-defense training, and personal finance management.
“We’ve taken a lot of the best practices of NOW from the
Philippines and integrated them into the Americas, Europe, and India as well,”
Jyllene said. “We are able to continually identify what can be applied to the
rest of the world thus creating a center of excellence and shared best practice
process.”
When asked why it’s vital for a company like Concentrix to
invest in something like NOW, and if there have been any material benefits to
the company’s operations or even the bottom line, Jyllene said, “It’s important
as a global organization to ensure that we continually foster a culture where
everyone has a voice and equal opportunity. We’re proud of our overall
diversity and inclusion initiatives, and we witness daily how they benefit our
people, our business, and our clients.”
When employees are given a voice, they bring valuable
insights forward with regards to how to serve clients and clients’ customer
better, how to be a better business, and how to meet the needs of employees in
different ways, all resulting in the rapid growth and development of the
organization.
This shows how Concentrix provides a working environment
that nurtures people for succession and next level of their careers.
“We’re seeing an exciting energy present in our employee
engagement,” Jyllene said. “It helps us propel forward. Connections between
staff members are made across the world. More and more communication occurs to
everyone’s benefit!”
Ultimately, Concentrix NOW is all about a movement geared
towards employee development while continuing to foster diversity and inclusion
within Concentrix.
“As company, we are only as good as the people that are in
it,” Jyllene said. “Developing people—their skills, their perspectives, and the
ability to understand different cultures – and by helping our staff broaden
their knowledge base and think differently to solve problems differently, that
benefits everybody.”
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