The HP Customer Delivery Inspections are
on-site examination of large or medium-sized deliveries of printing supplies
which are suspected to contain counterfeits. The checks are conducted by HP
anti-counterfeiting and fraud experts, upon the request of customers.
The inspections are meant to protect
business operations from the impacts of using poor quality fake printing
products and supplies such as substandard print-outs, stalled printing jobs and
damaged printers which can interrupt workflow and incur additional costs.
HP customers who notice suspicious bids in
tenders or believe a delivery to contain suspicious products can request for an
examination by filling out a Customer Delivery Inspection request form and
emailing it to apj.anti-counterfeit@hp.com.
The HP anti-counterfeiting and fraud
program administrator will review the request and will arrange a free product
inspection if the suspicion is deemed to be credible. If counterfeits are
found, the customer is asked to refrain from buying from that supplier and
instead buy genuine products directly from HP authorized resellers.
Customers can also protect themselves
against using counterfeit products by recognizing original HP supplies through
mobile authentication, tamper-evident label check, security seal check, and
online validation.
Mobile authentication involves scanning
the QR code on the HP product with a smartphone to validate authentic HP
supplies. Using the tamper-evident label check, consumers can look for signs of
cartridge tampering: pattern lines do not match, colored label instead of
transparent, or label text shows ‘seal is void’.
To check the security seal, tilt the box
front to back to show “OK” and “√” moving in opposite directions while tilting
the box left to right will show “OK” and “√” moving in the same direction. To
validate online, visit hp.com/go/ok and enter the anti-counterfeit number found
in the security seal.
More information about how to avoid
counterfeits can be found at hp.com/go/anticounterfeit.
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